Tamilnadu Samacheer Kalvi 12th Commerce Notes Chapter 18 Grievance Redressal Mechanism Notes

→ Exploitation is common where consumers are not aware of their rights and privileges. So the Government takes necessary steps to save the consumers. Now the Grievance Redressal Mechanism becomes important.

→ The Consumer Protection Act postulates the establishment of Consumer Protection ’ Councils at the District, State and Central levels to make awareness.

→ As per the Act the Government establish a District forum to protect the aggrieved consumer in that District. The complaint may be filed with the forum by a consumer.

→ Present or Retired District Judge is its president. Two other members who shall be the persons of ability and knowledge and experience in economics, law, commerce accountancy and public administration. Compensation cab be claimed less than Rs.20 lakhs in this forum.

→ State Consumer Disputes Redressal Commission or State commission is appointed by the State Government.

→ The President of the State Commission is present or retired High Court Judge. The compensation to be claimed in this is above 20 lakhs and below Rs. one crore.

→ The National Consumer Disputes Redressal Commission was set up in 1988. The compensation to be claimed is more than one crore.

→ Voluntary consumer organisations refer to the organisation formed voluntarily by the consumers to protect their rights and interests.

→ A complaint can be filed by a complainant against the seller or manufacturer of goods, which are defective.

Samacheer Kalvi 12th Commerce Notes