Tamilnadu Samacheer Kalvi 12th Commerce Notes Chapter 17 Consumer Protection Notes

→ Satisfaction of consumers wants and needs is stated to be the prime and supreme objective of a business.

→ The consumer is to be protected against any unfair practices of trade. There are strong and clear laws in India to defend consumer rights.

→ The former president of U.S.A Mr. John F. Kennedy defined the basic consumer rights as “The Right of Safety, the Right to be informed, the Right to choose and the Right to be heard.”

→ The consumer is the king of the modem marketing. The following are the rights as per consumer protection Act.

(i) Right to Protection of Health and Right of Safety
(ii) Right to be Informed
(iii) Right to Choose .
(iv) Right to be Heard
(v) Right to Seek Redressal
(vi) Right to Consumer Education
(vii) Right to Consumer protection

→ Duties of Consumers:
(0 Buying Quality Products at Reasonable Price
(ii) Ensure the Weights and Measurement before Making Purchases ‘
(iii) Beware of False and Attractive Advertisements (z’v) Ensuring the Receipt of Cash Bill
(v) Buying standardized products
(vi) Knowledge of Consumer Rights

→ Responsibilities of Consumer:
The consumer must pay the price of the goods.
Consumer has to pay any interest for delay in payment.

Samacheer Kalvi 12th Commerce Notes

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